Solving technical problems

This is the partial competence 5.1 in the competence area “Problem solving and continuing learning” of the Digital Competence Framework for Austria (DigComp 2.2 AT and DigComp 2.3 AT).

What is it about?

When working with digital devices or environments, technical problems may arise. The skills needed to solve such problems are summarised in this competence area. Digitally competent people are able to independently identify problems, find the causes of technical errors and solve problems.

What does it mean in practice?

Here are some examples: While working with the computer, the screen suddenly freezes and the device no longer responds to inputs. The computer does not start when you turn it on. A programme on a smartphone, tablet or computer cannot be opened or closed. In all these cases, digitally competent people can assess possible causes because they have a basic understanding of the processes taking place in the background. They also know how to deal with technical problems and can apply different problem-solving strategies and systematically identify the cause of the problem in order to finally solve it.

Why is that important?

Technical problems can arise at any time and for different reasons, even when working with the latest technologies and devices. It is important to have basic problem-solving skills in order not to be constantly dependent on outside help and to be able to use the digital applications again as quickly as possible.

Where can I continue learning?

On the homepage of fit4internet, you will find further background information on the Digital Competence Framework for Austria under the heading “Understanding”. In the section “Learning”, you will find learning offers to increase your digital competence.